CAREERS

Amazon Virtual Assistant

Position

About the Role

Job Overview

As an Amazon VA, your primary responsibility is to support sellers and businesses in effectively managing their Amazon marketplace presence. You will handle various tasks related to product listings, inventory management, customer service, marketing, and general operational support. Your goal is to optimize sales, enhance customer satisfaction, and streamline operations within the Amazon ecosystem.

Office Location:

1614 The Meridian, Golam Dr, Cebu City, 6000 Cebu

Work Arrangement:

Hybrid Setup

Key Accountabilities

Create and optimize product listings on Amazon, ensuring accurate and compelling product descriptions, images, keywords, and relevant information to maximize visibility and conversions.
Monitor inventory levels, coordinate with suppliers or warehouses, and ensure timely replenishment to avoid stockouts or overstock situations. Implement inventory strategies such as bundling, promotions, and pricing optimization.
Manage orders, process shipments, and ensure timely and accurate order fulfillment. Coordinate with logistics partners and address customer inquiries related to order status and delivery.
Respond to customer inquiries, complaints, and feedback through various channels (e.g., email, chat), providing prompt and professional assistance to enhance customer satisfaction and resolve issues.
Track sales performance, key metrics, and marketplace trends using Amazon’s Seller Central or third-party tools. Generate reports to provide insights and recommendations for improving sales and operational efficiency.
Plan and execute marketing campaigns, promotions, and sponsored ads to increase product visibility, drive traffic, and boost sales.
Manage seller accounts, maintain compliance with Amazon’s policies and guidelines, and navigate seller performance metrics. Stay updated on changes in Amazon’s terms of service and best practices.
Conduct market research, identify potential product niches, and provide recommendations for product selection, pricing strategies, and expansion of opportunities.

Qualifications

Bachelor’s degree in a relevant field (preferred but not always required for fresh graduates). This is suitable for individuals who have recently graduated or have minimal professional experience and have the willingness to start their career as an Amazon VA.
Familiarity with Amazon’s various features and tools.
Proficiency in using management tools for market research, keyword analysis, and sales tracking.
Ability to identify issues, propose solutions, and optimize operational processes.
Knowledge of Amazon’s policies, best practices, and the ability to adapt to changes in the Amazon ecosystem.
Basic understanding of e-commerce principles, digital marketing, and search engine optimization (SEO).
Proficiency in Microsoft Excel or Google Sheets for data analysis and reporting.

How We’ll Support You

Licera Group is more than a workplace; it’s a catalyst for growth. We believe in the boundless power of potential and provide an array of opportunities—from leadership training to innovative tools—to help you harness yours. Here, you are not just another employee but a valued family member of passionate digital marketing experts, ready to nurture your skills and mentor you towards a thriving career. At Licera, we don’t just offer a job; we foster your personal and professional growth.

Join Us and Let’s Grow Further Onwards Together!